Return & Exchange Policy

A return may be accepted in a number of situations. The exact process depends on why you are returning the product and the condition of the item.

For a normal change-of-mind return, please keep the product in the condition in which you received it as far as reasonably possible.

• The product should be complete and include the accessories supplied with it.
• Original packaging should be retained where reasonably possible.
• The product should not have been modified, altered, disassembled or repaired by the customer.
• A keyboard should not have been customised with replacement switches, keycaps, internal components or other modifications.
• A mouse should not have been physically modified or altered from its supplied configuration.
• The item should not have been used more than is reasonably necessary to establish its nature, characteristics and functionality.
• Any included manuals, cables, receivers, adapters or other supplied components should be returned with the product.

Where an item has been handled beyond what is reasonably necessary to inspect it, we may take account of any resulting reduction in value where applicable under law.

A normal change-of-mind return may not be accepted in the same way where the condition of the product or the circumstances of the request prevent it from being resold as supplied.

These conditions do not remove or reduce any rights that apply to faulty, misdescribed or otherwise non-conforming goods under applicable consumer law.

If a product is faulty, damaged on arrival or does not perform as it should, please contact us before sending it back unless another arrangement has already been agreed.

• Tell us what is happening and when the issue first appeared.
• Include your order reference so we can locate the purchase.
• Where useful, provide photographs or a short video showing the issue.
• Keep the product and supplied accessories until we confirm the return arrangement.
• Do not attempt an internal repair before contacting us, as this may make it harder to establish the original condition of the product.

Depending on the circumstances and applicable consumer law, the available remedy may include repair, replacement, price adjustment or refund.

If you would prefer another item rather than a refund, we can arrange an exchange where the requested product is available.

We keep return shipping simple for the first eligible return or exchange.

For a change-of-mind return, the applicable return arrangements will be explained before the return is confirmed. Where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the order, we will handle the return arrangements in accordance with the circumstances and applicable law.

Please email us before sending an item back. This gives us a chance to confirm the reason for the return and provide the correct instructions.

Once a refund has been approved, we will normally arrange it without unnecessary delay. For eligible online cancellations, the refund will normally be made within the timeframe required by applicable consumer law.

For statutory cancellations, refunds will be handled in accordance with the applicable legal timeframe. Where the law requires us to wait until goods are returned or the customer provides evidence that they have been sent back, that requirement will apply.

We normally return the money using the same payment method originally used for the purchase. We do not normally charge a separate administration fee for an approved refund.

A refund is not automatically available simply because a product has been used. We look at the reason for the return, the applicable return period, the condition of the product and the rights that apply to the purchase.

• A change-of-mind request made after the applicable cancellation period may fall outside the normal cancellation right.
• A product that has been modified or repaired by the customer may not qualify for a standard change-of-mind return.
• Damage caused after delivery through misuse, inappropriate handling or unauthorised modification may affect a change-of-mind return.
• Missing essential components may affect the value or eligibility of a standard return.
• A refund may be delayed while we are waiting for the returned product or information reasonably needed to assess the request.
• A duplicate or repeated return request for the same order will be reviewed individually rather than automatically treated as a new complimentary return.

These points apply to standard voluntary returns and do not override statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

For a lawful change-of-mind cancellation, a customer is generally entitled to handle the goods only as much as needed to establish their nature, characteristics and functionality.

If a product has been handled beyond that level and its value has been reduced as a result, the applicable deduction may be considered where permitted by law.

We will not use a routine deduction simply because an item has been reasonably inspected. Any assessment will be based on the circumstances of the returned product and the rights applying to the purchase.

Our products are supplied as new products and may include a manufacturer’s warranty. Where a manufacturer’s warranty applies, the relevant warranty terms may provide an additional route for dealing with a product issue.

A manufacturer’s warranty does not remove any consumer rights that apply to the purchase. Where you report a product issue, we will consider the circumstances and explain the available next step.

If your parcel arrives with visible damage, please take a few photographs before disposing of the packaging and contact us within 48 hours where reasonably possible.

If an expected item or component is missing, contact us within 7 calendar days of delivery. We will compare the order details with the items dispatched and arrange the appropriate solution.

These reporting periods help us investigate delivery issues quickly and do not remove any statutory rights that cannot lawfully be excluded.

If you need to return or exchange an item, send us your order reference, the product name and a short description of the reason for your request. If the product is damaged or faulty, photographs or a short video can also help us deal with the request more quickly.