VENDOR TOOLS is operated by VENDOR I.T. LIMITED. We are responsible for deciding how customer and website information is used for the purposes described in this policy.

Depending on how you use the website, we may collect information that is necessary to provide products, process an order, answer an enquiry, arrange delivery, maintain website functionality or meet applicable record-keeping requirements.

• Customer details: name, email address, telephone number and relevant contact information supplied when placing an order or contacting us.
• Order information: products ordered, order reference, delivery details and information required to fulfil the order.
• Communication information: information contained in enquiries, messages or correspondence sent to VENDOR TOOLS.
• Website information: device type, browser information, technical identifiers, approximate location information and website activity where collected through necessary website technologies.
• Transaction information: limited information relating to an order or payment status that is made available to us by the relevant payment processing service. We do not need to retain complete payment credentials for ordinary order administration.

We use information only where there is a clear business purpose for doing so. Typical uses include:

• To receive and administer website orders.
• To confirm order details and provide relevant customer communications.
• To arrange and monitor tracked delivery.
• To provide information requested through our contact channels.
• To administer returns and related customer service requests.
• To maintain, secure and improve the technical operation of the website.
• To maintain appropriate business, accounting and transaction records.
• To meet applicable legal or regulatory requirements.

Where applicable, we rely on one or more lawful bases recognised under UK data protection law. The basis depends on the purpose for which the information is being used.

When you place an order through the website, we use the information necessary to identify the order, communicate with you and arrange delivery to the address provided during checkout.

Delivery information may be provided to the delivery provider responsible for transporting the order. Only information reasonably required for delivery is shared for this purpose.

Where an order requires customer service assistance, relevant order information may be used to identify the order and respond to the request.

We may share relevant information with service providers where this is necessary to operate the website and fulfil customer orders.

• Website hosting and technical service providers supporting website operation.
• Payment processing providers where required to complete and reconcile an order.
• Delivery and logistics providers where required to dispatch and track an order.
• Professional or business service providers where access is reasonably required for an applicable business purpose.
• Relevant authorities where disclosure is required by law or necessary to comply with a valid legal requirement.

We do not sell customer personal information as a business activity.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required by law or is reasonably necessary for an established business record.

Our website may use cookies and similar technologies to support essential website functions, remember relevant preferences and understand how the website is used.

Technologies that are necessary for the operation of the website may be used where required for that purpose. Where optional technologies require permission, the relevant choice will be presented before those technologies are used.

Browser settings may also allow you to control or remove stored cookies. Disabling certain technologies may affect some website functions.

We use reasonable technical and organisational measures to protect information against unauthorised access, inappropriate use, accidental loss and unauthorised alteration.

Access to customer information is limited to people and service providers who reasonably require the information for an authorised business purpose.

No online transmission or storage method can provide an absolute guarantee of security. We therefore maintain proportionate controls and review our arrangements when necessary.

Depending on the circumstances and applicable legal requirements, individuals may have rights concerning their personal information.

Requests will normally be handled within one calendar month after we receive the request and have enough information to verify and process it. Where the applicable legal framework permits an extension for a complex or multiple request, we will provide the relevant information within the applicable timeframe.

Some service providers supporting website operation may process information from locations outside the United Kingdom.

Where personal information is transferred internationally, we will use the applicable legal mechanism and appropriate safeguards required under relevant data protection law.

Where a specific transfer requires additional information about the applicable safeguards, that information can be requested from us using the contact details below.

In limited circumstances, information may be received from service providers or other legitimate sources rather than directly from the individual.

Where this occurs, we will provide the relevant privacy information within the timeframe required by applicable law, normally no later than one month where that requirement applies.

Our website and products are intended for general customers and business users. We do not intentionally request information beyond what is reasonably necessary for an order or enquiry.

If you believe information has been supplied to us without an appropriate basis, please contact us so that we can review the information and take appropriate action.

We may update this Privacy Policy when our website, services, information practices or applicable requirements change.

Where a change materially affects how personal information is used, the updated information will be made available before the new processing activity begins where applicable.

Visitors should review this page periodically to remain informed about our current privacy practices.

If you have a question about this Privacy Policy, want to exercise an applicable data protection right, or would like clarification about how information is handled, please contact VENDOR I.T. LIMITED.