Express Shipping Policy
We keep shipping simple. Every order is sent with tracked delivery, and there is no extra shipping charge for standard delivery to the UK or eligible European destinations.
Straightforward delivery, with tracking included
Once your order has been confirmed, we prepare it for dispatch and send it using a tracked delivery service. We do not add a separate shipping charge to eligible orders.
Free shipping on every eligible order
Shipping is free for our customers. There is no separate standard delivery fee added at checkout for orders covered by our normal UK and European delivery service.
When your order is dispatched
We normally prepare confirmed orders within 1–2 working days. Working days are Monday to Friday and do not include UK public holidays.
Estimated delivery times
Delivery times begin after the order has been dispatched. These are normal working-day estimates rather than guaranteed arrival dates.
If the delivery provider experiences an operational delay, actual arrival may take longer than the normal estimate shown above.
Tracking your order
All standard orders covered by this policy are sent using tracked shipping. Once the tracking reference becomes active, you can use it to follow the progress of your delivery.
- Tracking information is normally provided after dispatch.
- The first tracking update may take up to 24 hours to appear after the parcel has been accepted by the delivery provider.
- Tracking events are controlled by the delivery provider and may not update continuously while an item is in transit.
- If tracking has not changed for more than 3 working days after dispatch, please contact us so we can review the order.
Returns and exchanges
We want returns and exchanges to be straightforward. For the first return or exchange relating to an order, we cover the standard return or replacement shipment cost.
| Request | Shipping arrangement | Timing |
|---|---|---|
| First return | Standard return shipping is provided at no additional charge. | Contact us within the applicable return period. |
| First exchange | Standard replacement shipment is provided at no additional charge. | Contact us within the applicable exchange period. |
| Further return or exchange | Shipping arrangements are reviewed case by case before the request is confirmed. | Arranged after the request has been reviewed. |
The first complimentary return or exchange shipment applies once per order. Additional requests relating to the same order may be considered individually, taking account of the reason for the request and the practical delivery arrangements.
Delivery delays
Most deliveries arrive within the estimated periods above, but a delivery date cannot always be controlled once a parcel has left our dispatch process.
- During unusually busy periods, dispatch may take up to an additional 2 working days.
- Severe weather, transport disruption or temporary service restrictions may extend the delivery period.
- European deliveries may require additional time where local delivery procedures or customs processing apply.
- If an order has not arrived within 5 working days after the latest UK estimate, or 10 working days after the latest European estimate, please contact us and we will review the tracking information.
Delivery information supplied at checkout
Please check the delivery information you enter before placing your order. We use the details supplied with the order to prepare and dispatch the parcel.
If you notice an error, contact us as soon as possible and, where practical, within 12 hours of placing the order. We will try to correct the information before dispatch, but changes cannot be guaranteed once the order has entered the dispatch process.
What happens if a parcel cannot be delivered
If a delivery attempt is unsuccessful, the delivery provider may provide further instructions through its tracking system or arrange another delivery attempt.
Where a parcel is returned to us because the delivery information supplied was incomplete or incorrect, we will contact you to discuss the available options before arranging any further shipment.
Any additional shipping arrangement in this situation will be discussed with you before it is confirmed.
Delivery disclaimer
Delivery estimates are provided to help you plan when an order is expected to arrive. They are based on normal processing and delivery times and are not a promise of an exact arrival date. Once a parcel has been handed to the delivery provider, events such as transport disruption, severe weather, operational delays, public holidays or local delivery procedures may affect the final delivery time. We will take reasonable steps to help when a delivery issue is reported, but we cannot be responsible for delays caused by circumstances outside our reasonable control. Nothing in this policy is intended to limit any rights or protections that apply to customers under applicable law.
Contact us about an order
If your tracking information looks unusual, your parcel has passed the expected delivery period, or you need help with a return or exchange, send us a message and include your order reference where possible.
We normally review delivery enquiries within 1–2 working days.
Company information
The following information is provided for business and customer contact purposes.