Questions, made simple.
A few straightforward answers about products, ordering, delivery, warranty support, returns, and exchanges.
We offer a focused selection of computer keyboards and mice. The range includes wired and wireless keyboards, mechanical and membrane models, gaming-style options, standard mice, ergonomic mice, and other everyday computer accessories.
Product pages show the available specification, price, product type, and other relevant information before you place an order.
Yes. Products supplied through the website are offered as new products. We do not list used or refurbished items as new.
Product information is provided on each individual listing, so you can check the available details before ordering.
Choose the product you want, review the product information, add it to your basket, and continue through the checkout process.
Before the order is completed, you will have an opportunity to check the selected items and order information. Once the order has been placed successfully, the order details are used to prepare it for dispatch.
Yes. Standard tracked delivery is included with orders, subject to the delivery information shown during checkout. There is no separate standard delivery charge added to qualifying orders.
Delivery arrangements may vary depending on the item and destination. The relevant delivery information is shown before the order is completed.
Orders are normally prepared for dispatch within 1–2 working days after the order has been successfully placed.
Once the order has been dispatched, tracked delivery information is provided where available. Delivery times can vary depending on the carrier and destination, so the dispatch period and transit period should be considered separately.
Products are supplied with the applicable manufacturer warranty. The exact warranty period and conditions can vary between products, so the product information should be checked before ordering.
If an item develops a genuine product issue during the applicable warranty period, please contact us with your order details and a clear description of the issue. We will review the information and explain the next steps.
Yes, eligible items can be returned or exchanged in line with our Return and Exchange Policy. The item should normally be unused, complete, and in suitable condition for resale, with its original packaging and included accessories where applicable.
The first return or exchange shipment is provided without an additional delivery charge. Any later return or exchange shipment may be reviewed individually. Please check the complete Return and Exchange Policy before sending an item back.
If something does not look right, please contact us as soon as reasonably possible and include your order details, together with a clear description of the issue.
For delivery-related concerns, contacting us within 48 hours of receiving the order helps us review the situation promptly. For product issues, please provide any relevant information requested so we can assess the matter and explain the available next steps.
Still need help? Get in touch and we will be happy to help with your order or product enquiry.
